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All orders are processed within 1 business day (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with your tracking number.

Shipping Time

We offer Free Standard Shipping on all orders.

5–7 business days after processing.

Order Tracking

As soon as your order ships, you’ll receive an email with your tracking details so you can follow your parcel’s journey.

Delays

While we strive to deliver within the 5–7 day window, external factors (such as customs checks, weather conditions, or courier delays) may occasionally cause slight extensions.

Questions?

If you have any concerns about your shipment, feel free to contact our support team — we’re always happy to help.

You have 30 days from the date of delivery to request a return or exchange.

Returns and exchanges are completely free — we cover the shipping cost.

Items must be in their original condition, unworn, unwashed, and with all tags attached.

How to Request a Return or Exchange

Contact our support team at 📧 support@aureline.com with your order number.

We’ll provide you with a free return label and instructions.

Once we receive and inspect the item, we’ll process your refund or ship your exchange.

Refunds

Refunds are issued back to your original payment method.

Please allow 3–5 business days after we receive your return for your refund to appear.

Questions?

If you have any questions about your return, our support team is here to help.